Delta Air Lines, Inc. Manager - Application Engineering in Atlanta, Georgia

Are you ready to operate at a global scale, join one of Fortune's top 50 Most Admired Companies, and their Most Admired Airline, while making an impact on over 180 million annual Delta customers? We are creating an innovative, modern, elegant, responsive, and industry leading digital applications for our global airport agents, and are looking for an experienced and passionate engineering manager to bring leadership, technical expertise, mentorship, and a focus on results to a distributed worldwide team of engineers.

The IT Manager is responsible for the team leadership, mentorship and coaching, ensuring on budget and on time delivery of critical capital and operational projects, and promoting and leading Delta's technology leadership culture throughout their teams to deliver world class customer experiences. The IT Manager also owns the hiring and resource management of best in class team members to contribute towards mentorship of a scaled agile operating model that ensures high quality and high velocity deliveries. This role, reporting to the General Manager in Channels Technology, acts as a domain expert and will partner with peer level positions across the IT and business organization in order to build an industry best customer experience.

If you're in Atlanta (or want to be!) and want to work in a fun and collaborative environment with one of the best brands in the world, join our team today!

This is what you will be doing:

Lead technical teams:

-Strong leadership ability with a track record of developing people and achieving challenging objectives

-Is seen as a thought leader on technical issues, stays ahead of technical developments in field; knows what new technologies will help the business

-Leading team efforts, delegating tasks, following up on progress of the team and coaching junior and new team members

-Supervise/Manage all aspects (including coaching, providing direction, staffing, delivering reviews, setting aligned objectives, time reporting, etc.) of direct reports overall performance

-Ensure that any new projects allocated are professionally defined with particular emphasis on risk assessment, work break-down structure, scheduling, and resources

-Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal

Delivering with Quality and Speed:

-Leading teams and hands on implementing front ends associated with the technical designs for product/project teams

-Determining feasibility, timing, and cost of front end solutions, interacting with business and product owners in order to define technical solutions for customer problems

-Production issue triage, management, and prevention as needed

-Technical definition and implementation for analytics, error logging/tracking, and other key functional customer interactions on delta.com

-Technical debt resolutions, prevention & code reviews

-Analysis and implementation of Performance/Stability/Reliability initiatives

Drive customer experiences and design, with data:

-Monitors metrics, problems, trends, etc, in order to determine solutions, required process changes, etc. that will make the function more efficient

-Design reviews for feasibility, accessibility and impact analysis

-Research & Development of POCs & innovative new ideas for airport customer service agents interactions with Delta systems

Communicate effectively:

-Strong technical and non-technical communication skills. Participate and coach in a stand up and be able to interact with business partners and cross functional IT leadership

-Fosters open communication by encouraging the expression of ideas and opinions. Assures smooth flowing, timely transmission of critical information. Oral and written communication is well organized, clear, accurate, grammatically correct, and is adapted for the target audience. Listens to others. Seeks clarification and confirms shared understanding when communicating

Being Strategic and Innovative:

-Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective

-Sees around corners and down the roadmap; anticipate future consequences for immediate technical choices and keep up with industry trends; have a broad knowledge and perspective for the long term

-Driving the automation journey for the teams in order to empower capacity for innovation, and spearheading that innovation for customer outcomes

Skillset:

-BS/BA, preferably in a technical or scientific field, with 6 or more years of experience in IT project based environment, or any equivalent combination of experience, education, and/or training.

-MBA or 2+ years applicable management experience

-Agile and preferably scaled agile experience

-Advanced knowledge of HTML5, JS, Java, API and CSS

-Advanced knowledge of PaaS

Javascript framework familiarity:

-AngularJS v4-Express JS

-jQuery

E2E testing:

-Jasmine

-Karma

-Protractor

-PhantomJS

-JUnit

-Selenium

Application bundlers:

-Webpack

-(optional) SystemJS

Task runners:

-Gradle, Grunt, Gulp, etc

Monitoring & Logging:

-ELK

-Log4J2

-Sumo Logic

-Dynatrace

CSS 3/Frameworks:

-Bootstrap v3/v4

-Foundation CSS

-SaaS

Expertise with Continuous Integration and Delivery models:

-Jenkins

UX experience, including with interactions with external design firms:

-Figma

Test Driven Development:

-Quality forward development practices, with automation at forefront for continuous quality

-Performant sites focused on optimal time to interact for end consumers, and continuous focus on improvement of that

-Secure sites that adhere to best practices for information security