Delta Air Lines, Inc. Senior System Engineer in Atlanta, Georgia
Join Delta IT on our journey to becoming the best IT organization in the airline industry.
Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders within Delta, we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision.
Delta IT employees are thinkers, doers, innovators.
We are proactive.
We are collaborative.
We deliver impact to our customers.
Join us on our transformation journey in becoming a world-class IT organization at the world's best airline!
YOUR RESPONSIBILITIES IN THIS ROLE
-Analyze, design, and document platforms/systems to meet Enterprise Voice Systems & Enterprise requirements.
-Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
-Configure, install, maintain, test, and troubleshoot hardware systems.
-Understand technical/business requirements gathered from the business units.
-Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
-Research, evaluate, and recommend emerging technologies for Enterprise use to consistently drive down total cost of ownership.
-Provide technical support, as needed, to the Enterprise.
-Perform technical reviews comparing Enterprise standard platform components with that of their leading industry competitors.
-Consult with other business units (e.g. application groups, DBAs, middleware, etc.) and vendors to configure platforms for product installation.
-Design and document Enterprise standards and procedures.
-Ensure platforms/systems conform to established Enterprise/industry standards (systems management, security, operating systems, etc.) and reference models.
-Implement changes to platforms with minimal impact to the business by following Enterprise standards and procedures.
-Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved.
-Provide on-site and on-call 7x24x365 support, as needed.
-Coordinate activities with internal/external technology owners/service providers.
-Plan and implement life cycle management of software and hardware.
-Keep abreast of industry and technology trends.
*May perform other duties as assigned.
WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED?
-Bachelor's Degree in Computer Science or Information Systems or at least 7 - 10 years of System Engineer experience in complex systems; including systems design and hands-on troubleshooting
-The ideal candidate will have knowledge of multiple systems (operating/integration/architecture) and programming languages/methodologies. Thorough understanding of server and desk top based technology, utilizing network systems related to enterprise view.
-Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area; keeping up to date on technical developments; staying informed as to industry best practices; knowing how to apply relevant technical processes to appropriate business needs.
-Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management; capable of successful formal and informal communication; speaks and writes clearly and understandably at the right level.
-Integrity and Trust - Involves being widely trusted - being seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain.
-Teamwork - Involves working well in a collaborative setting; supporting work team by volunteering for and completing assignments; acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide; defines success in terms of the entire team through mentoring and knowledge transfer.
-Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done.
-Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks; is not thrown off when things change; can flex to future consequences and trends appropriately.
-Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all helpful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answer.
-Self-Development - Is actively committed to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; knows personal strengths, weaknesses, abilities and limits; works on compensating for weaknesses and limitations; seeks feedback, gains insights from mistakes; open to criticism without being defensive.
-Task Management - Delivers quality work on time; translates planning into action by following applicable established procedures or methodologies; proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers; appropriately communicates and resolves or escalates any problems that arise.
-Ability to clearly communicate with peers, business analysts, vendors and subject matter experts
-Ability to lead and mentor system engineers
-Previous airline experience is desired.
-Knowledge & experience with the following is desired - Nuance on Demand and/or other similar IVR platforms; Avaya CM, as well as other telephony environments; Virtual Hold and/or similar technologies; Call Recording/monitoring platforms (Aspect, NICE, Verint, etc.); Workforce Management systems
-Must have the ability to listen to & understand customers and colleagues; convey ideas effectively; prepare written documentation
Delta Air Lines develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.