Delta Air Lines, Inc. Baggage Service Agent - Ready Reserve in Augusta, Georgia
The Baggage Service Agent- Ready Reserve position is a great way to join the Delta Air Lines team. Our mission at Delta is to build an airline operated by people whose commitment to service ensures our customers will always choose to fly Delta.
Baggage service agents are responsible for receiving inbound calls from our customers who have experienced a baggage service failure (i.e. delayed, damaged, or pilfered luggage). Duties also include responding to customers who have contacted Delta about a baggage or service failure or other complaint, compliment, suggestion or request for assistance involving loss, damage, pilferage and/or delay. As part of our Ready Reserve program, you can work 600 - 1400 hours per year. This position could be the perfect entry-level position though, which could eventually allow you to apply for a full-time position if you so desire. The benefits include flight privileges.
To fill our baggage service agent positions, we are seeking qualified people to create a memorable experience for our customers by answering their calls in an efficient, courteous, and accurate manner while meeting all Delta and Department of Transportation (DOT) compliance requirements. The position qualifications include strong verbal and written communication skills, computer experience, solid decision-making ability and the ability to manage and prioritize multiple tasks. Preferred qualifications include previous customer service experience and/or experience working with customers via phone. Practices safety-conscious behaviors in all operational processes and procedures.
In order to be offered employment with Delta Air Lines, you must be at least 18 years of age, have a high school diploma or GED equivalent, authorized to work in the US. You must also be able to successfully pass an extensive pre-employment background check and drug test.