Delta Air Lines, Inc. Customer Experience Specialist in Dallas, Texas

Customer Experience Specialist positions are a great way to join the customer service and sales focused teams at Delta Air Lines. Customer Experience Specialists work in a high energy call center environment while they listen, care and connect with customers. They answer calls in an efficient, courteous, and accurate manner while assessing customer needs and offering solutions and additional products. Our mission at Delta is to build an airline operated by people whose commitment to a superior customer experience ensures Delta is the world's most trusted airline in the eyes of our customers. Nobody better connects the world, than Delta Air Lines.

We are seeking skilled sales and customer service professionals who are passionate about our customers and their travel needs. Ideal candidates demonstrate the desire to make our customer's travel not only superior but memorable. This position is full-time with comprehensive health and wellness benefits, generous profit sharing program, 401k with automatic 3% company contribution plus 6% matching contributions and Delta's industry leading travel privileges. Successful candidates will form a hiring class scheduled to start in September 2018 in our Dallas Customer Engagement Center. This is your chance to work at the only JD Power certified contact center in the airline industry. Prepare for takeoff!

The starting pay for this position is $13.63 per hour; with an increase on 10/1/2018 to $14.56 per hour. Additional step increases occur at 6 months ($14.72), 1 year ($14.88), 1.5 years ($15.47) and 2.5 years ($16.50). Annual step increases continue through 10.5 years to the current max of 31.04 per hour.

Job Summary:

Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important. This is accomplished by:

Effectively listening

Quickly identifying and owning customer issues

Actively search for solutions to problems

Making quality decisions

Interacting with a globally diverse group of customers and colleagues

Specialists consistently sell travel related services, including car rental and credit card vendor partner products. Customer Experience Specialists demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly. Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.

Employees will have future opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook or other emerging social media platforms.

Job Qualifications:

This position requires candidates be at least 18 years of age, have a high school diploma or GED equivalent, and be authorized to work in the United States. Additional preferred qualifications include, at least one year of experience working in sales, and at least one year of experience providing customer service. This role requires computer skills and comfort with navigating web-based and airline specific software applications, email, instant messaging, and internet searches. Candidates must demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation. Delta Air Lines requires employees to be reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.

In order to be offered employment with Delta Air Lines, you must successfully pass an extensive pre-employment background check and drug test.

The starting pay for this position is $13.63 per hour; with an increase on 10/1/2018 to $14.56 per hour. Additional step increases occur at 6 months ($14.72), 1 year ($14.88), 1.5 years ($15.47) and 2.5 years ($16.50). Annual step increases continue through 10.5 years to the current max of 31.04 per hour.

Successful candidates are provided comprehensive classroom and on-the-job training. Classroom training includes instruction, observation, exams and performance measures. The employee's schedule during new hire training will be Monday through Friday with weekends off.

After training, new employees will be assigned to a shift that may be significantly different than your training shift and will include two consecutive days off likely midweek. New employees will remain on that shift until the employee is eligible to bid on a shift they select. New hires are eligible to bid on a new shift during the first shift bid following completion of new hire training. Employees shift bid on preferred shifts every 3-4 months. New hires are often awarded PM shifts with midweek days off until they are able to hold different shifts based on seniority. Delta is a 24/7 operation and we will always have customers that need us.