Delta Air Lines, Inc. Senior Process Engineer in Detroit, Michigan
Summary: Leads projects that impact multiple departments in Airport Customer Service and across other divisions, providing process engineering and project management expertise in an internal consultant setting. Projects involve measuring and analyzing current performance; improving operational efficiency, productivity, and performance; benchmarking other industries; identifying and implementing new processes across departments/ functions; creating business cases to support strategic direction; and facilitating change management activities. Employs contemporary industrial engineering methods as required to improve operational performance. Identifies areas of opportunity and develops and manages process improvement projects. Conducts extensive data analysis/collection and interpretation to support divisional projects and goals, including the use of queries, process modeling, and simulation software. Can mentor student co-ops and teach IE principles. Practices safety-conscious behaviors in all operational processes and procedures.
Qualifications: Bachelor's degree in a technical related field (i.e. industrial engineering, mathematics, statistics or related discipline) is required. Advanced degree in Industrial Engineering, Business or related field is preferred. 3+ years work experience is required. Advanced computer (EXCEL, ACCESS, and other programs), statistical analysis, organizational, written and verbal communication skills are required. Experience using simulation and advanced data analysis tools is required. Understanding of airport operations, technical expertise in benchmarking, Six Sigma, and the ability to influence without authority and work in a matrix environment is desired. Must be a self starter and be able to work independently with very little instruction or supervision. Must also convey professional image with ability to lead, manage, and communicate to all levels of associates in a team environment. Ability to effectively manage and deliver on many projects at once within strict deadlines is desired. Must be able travel up to 40% of the time.