Delta Air Lines, Inc. Customer Service Supervisor- Brazil in San Paulo, Brazil
Thank you for your interest in the Supervisor, Airport Services position in Sao Paulo, Brazil.
Delta Air Lines is one of the world's leading international airlines. Our number one focus is to enhance all aspects of each customer's travel experience. Working at Delta you will be central to demonstrating that Delta understands the demands of air travel and is out to make the experience as smooth and enjoyable as possible.
PLEASE NOTE: Candidates are responsible for having any work permits or visas necessary to work in Brazil at the time of submitting an application. Delta will not be responsible for identifying the work documentation requirements or for advising the applicant on the steps required for obtaining such documentation.
Responsibilities include, but are not limited to, the following:
On-the-job training of all check-in/ticketing personnel and support for all problem solving (not only technical problems).
Monitoring of all contractor activities, both above and under wing, (especially those closer to the aircraft) that includes, but may not be limited to, safety, security and technical compliance.
Support Station Manager in all administrative duties (budgeting/cost control/invoice processing), Completes and forwards statistics, reports, inventories, passenger complaints, insurance claims response.
Supports Delta's leadership values and keeps communication and coordination channels with Delta management, with peers within and outside the station, with staff, with direct reports and with contractor supervisors in order to keep awareness on DL procedures and local airport procedures (with particular attention to Safety/Security matters).
Maintain Delta Customer Service standards, keep front line group (both DL and contractors) up-to-date and therefore conscious and motivated.
Supplies ordering, equipment and facilities/building maintenance (as mandated and in coordination with the STM).
Coordination of emergency situations (in support of, or in Station Manager's absence).
Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.
Only qualified candidates will be selected for interview from interested employees who submit their resumes via eBid.
College degree or relevant work experience required.
Experience in airport Below Wing required, Above Wing a plus.
Applicant should have good analytical skills and deductive reasoning skills.
Fluent English and Portuguese language skills required.
Must possess valid documentation to work and reside in Brazil.
Applicant should be proficient in the Microsoft Office Suite of applications.
The ability to manage multiple projects or tasks and provide reliable, high-quality results under stressful situations in a fast-paced environment required.
Must be comfortable working with highly sensitive and confidential information and materials.
Must be able to communicate clearly, both verbally and in writing.