Delta Air Lines, Inc. Customer Service Agent: Ticketing/Gate in Santa Ana, California
Welcome! Delta is the most admired airline and we thank you for your interest in joining our team of Ready Reserve Customer Service Agents!
Delta is known for its legendary, reliable service to its customers, our number one focus is the safety of our passengers while enhancing every aspect of their travel experience. Our award winning employees effectively demonstrate our core values: Honesty, Integrity, Respect, Perseverance, and Service in every aspect of their work. As a member of our above wing crew, you will be central in demonstrating that commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Ready Reserve Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive persona inside and outside of work. Additionally, excellent internal and external customer service is another attribute that keeps our Delta brand strong.
Working the front lines at the airport, you will play a vital role in demonstrating that commitment and reinforcing the Delta difference! Delta understands the demands of air travel and is determined to make the experience as smooth and enjoyable as possible for our customers. Delta employees practice and advocate safety-conscious behaviors during all work activities.
SUMMARY OF ESSENTIAL JOB RESPONSIBILITIES:
In this role, Ready Reserve Customer Service Agents serve our customers in both the ticketing and gate areas at airport locations.
Our professionals serving as a ticket agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process.
The ticketing process requires the use of computers and agents are responsible for all aspects of the ticketing process - selling, printing, reissue. In addition, a ticket agent is also responsible for managing the check-in process - ensuring our customers have the proper documentation for travel, properly tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level. This job requires frequently lifting bags or items weighing up to 50 pounds. This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds.
Our professionals serving as gate agents help our customers with routing, trip planning and gate boarding.
The gate agent position requires the use of computers and assists our customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process. Gate agents are also required to operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
All customer service agents are required to work consistently in public areas surrounding by other people and be able to understand and respond to a variety of questions about travel information. This position requires standing for long periods of time. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
As a Ready Reserve Customer Service Agent of Delta Air Lines, you will work between 600 and 1,400 hours per year.
Think you have what it takes to help us change how passengers feel about flying these days? If you are team-oriented, are willing to work diligently in a dynamic work environment, and positively adapt to changes and quickly find resolutions to problems by understanding our customers' needs and maintaining professionalism and composure, then we would love to welcome you to the Delta team, and let's not forget about our "uplifting" flight privileges! Many employees have used this entry level position for other opportunities at Delta.
Practices safety conscious behaviors in all operational processes and procedures.
To qualify for this position, you must:
Have a high school diploma or GED equivalent
Be at least 18 years of age
Pass an extensive post offer pre-employment background check, including finger printing and a criminal history record check required by federal law
Pass a post offer pre-employment drug test
Frequently lift bags or items weighing up to and including 50 pounds
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass a physical agility test
Be authorized to work in the US
Possess entry-level computer skills
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays